Winning Strategies for Customer Service Professionals

06/17/2019 8:00 AM
8:00 AM - 4:00 PM
Chicagoland Chamber of Commerce, 410 North Michigan Avenue 9th Floor, Chicago, IL, 60611
Employees who demonstrate outstanding and professional customer service skills can greatly enhance customer satisfaction and customer loyalty. Participants will learn the skills and winning strategies needed to successfully interact with internal and external customers. Topics include: The Business Value of Customer Service, Communication Styles and Strategies, Dealing with Difficult Customers.

Topics include:

• Learn how to build rapport with customers on the phone and in person.
• Understand the value and importance of sincerity and integrity in dealing with customers.
• Develop strategies for working effectively with other people by identifying and understanding their styles and how they like to be treated.
• Learn how to listen and ask questions to understand Customer needs.
• Enhance your effectiveness in identifying and handling difficult behaviors displayed by peers, supervisors or customers.
• Develop strategies for dealing with difficult styles, and learn techniques for communicating.


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